Answers before you ask

The things clients most often want to know before they write to us.

  • How does the process begin?

    With a written enquiry. A coordinator reads it personally, replies within one business day, and arranges a call at a time that suits your time zone.

  • How do you choose the hospitals you work with?

    Every hospital and specialist is assessed before joining the platform — on the strength of the treating team, the standard of care around the procedure itself, and their experience of looking after international patients.

  • Will someone be with me in Thailand?

    Yes. Your coordinator accompanies you through admission and remains reachable for the length of your stay, including for your family at home.

  • What happens to my medical records?

    They are stored securely and shared only with the clinicians involved in your care. They are never used for marketing and never passed to a third party.

  • Do you arrange travel as well as treatment?

    Flights, residence, ground transport, interpreters and companion arrangements are all handled as part of the service.

  • What does it cost?

    Treatment costs are quoted by the hospital and set out in writing in your proposal, alongside our own fee, before you commit to anything.